Omnichannel Customer Service and Call Center Solutions to enhance customers loyalty

Seamless customer experience across many channels and helps automate conversations with AI chatbot - Omnibotika dashboard increases customer engagement and reduces team workload.

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Omnichannel Customer Support
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Trusted by businesses in all types of industries

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Empower your business across over 20 different channels

Omnibotika omnichannel maximizes your customer service capabilities by connecting to customers across over 20 different channels.

Omnichannel Customer Support
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The best features in a single dashboard

Omnibotika's best features help building strong bonds with customers easily

Omnibotika Features - Seamless Integration Omnibotika Features - Ticket Management Omnibotika Features - SLA Management Omnibotika Features - Customer Journey Omnibotika Features - Report & analytics
  • Seamless Integration
  • Ticket Management
    • Automates customer inquiries
    • Categorizes tickets based on their urgency
    • Omnichannel auto-routing systems
  • SLA Management
    • Real-time performance SLA reports
    • Select the right SLA for every channel
  • Customer Journey
    • Omnichannel customer interaction history
    • Export customer interaction history omnichannel
  • Report & analytics
    • Ticket metrics
    • Message metrics
    • Customer satisfaction metrics
    • Agent metrics
    • Set of helpful metrics

Omnibotika Wins at ASEAN ICT Awards (AICTA) 2021!

We are proud to share that Omnibotika has been awarded the bronze medal in the Private Sector category at the 2021 ASEAN ICT Awards! Our innovative omnichannel customer service solution has been recognized as a leading product for small and medium-sized enterprises (SMEs) across the Southeast Asia region.

Omnichannel Win ICT Award

Lite ( Recomended )

Customer service department

IDR 299K

per month

  • 2 ID Omnichannel
  • Omnichannel Integration
  • Ticketing System Management
  • Extra 1000 Conversations
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Advanced customization and security


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  • Everything from Lite
  • 3 ID Omnichannel
  • Chatbot Integration
  • Extra 2000 Conversations
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Frequently Asked Questions

Can we download our reporting from omnibotika ?
Yes, you can. We already provide a download button on every report and we also provide downloadable call recording and chat logs so you can evaluate it and make it even better.
Can we transfer ticket to other agent/members ?
Yes you can, all tickets can be transferred to other agents and we also provide ticket history so you can track your tickets.
Our loyal customers sometimes engage us from different channels, can omnibotika track our loyal customers ?
Yes we can, we already provide customers journey for you and you can track from what channel do your customers engage you, when, and we even provide their journey.
We want to use chatbots. Can omnibotika integrate with chatbots ?
We also have chatbots and we can help provide and integrate chatbots for you, for more information reach us or go to Contact Botika | Botika | Answering Opportunity, we will reach you as soon as possible.

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